October 30, 2015 at 11:11 am

Jeanne Bliss Knows What Customers Want, And She Can Show You

It’s not everyday that someone creates a whole new, high-level and high-powered position within a company, but that is exactly what Jeanne Bliss did.The position she created focuses on who is arguably most important to a company: their customers.

At Land’s End, Microsoft, Coldwell Banker and Allstate Corporations, Bliss reported to the CEOs as the Chief Customer Officer. She prioritized the needs of customers, transformed the customer experience at each company, and produced loyalty rates of 95 per cent.

The basis of Bliss’s strategy is to show company leaders how easy it can be to make customers happy, and achieve customer-driven growth.Jeanne now has 20 years of experience doing just that.

Jeanne Bliss

In addition to her extensive experience, Bliss has also written three books. Her first is called Chief Customer Officer, and it was a bestseller, and the very first book to outline the position she created. Her other two books, I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad, and Chief Customer Officer 2.0 are also bestsellers.

As Bliss’s undoubtedly impressive resume would suggest, she is an expert on what she does. And that is one of the things that make her one of The Sweeney Agency’s most outstanding keynote speakers.

One of Bliss’s keynotes is based on her second book, and it gives the audience an inside look at the companies that customers truly love.

Bliss outlines the five decisions these companies most commonly make, and what helps them rise above the competition. She also reviews how their growth is impacted by their corporate culture.

Bliss’s other keynote is based on her third book, and it outlines how a company can become customer-centric and totally transform the customer experience, based on a totally united leadership team.

To book Jeanne Bliss and start inspiring your team to put customers at the forefront, fill out the form on this page.